1. Warranty Period
- Standard Coatings: 2 years from the date of delivery.
- Premium Coatings: Up to 15 years (as specifically stated per product).
2. Scope of Coverage
This warranty covers manufacturing defects including:
- Peeling
- Cracking
- Flaking
- Fading under normal use and proper installation
3. Exclusions
The warranty does not cover defects resulting from:
- Misuse or improper installation
- Unapproved surface preparation
- Accidents, fire, or environmental exposure
- Unauthorized repairs or modifications
- Normal wear and tear
- Aesthetic concerns or color variance
- Carton or packaging damage
4. Claim Procedure
- Provide proof of purchase, photos, delivery date, and location.
- Submit claim via email to warranty@nexgenpaint.com.
- We may inspect the product in person or remotely within 30 days of submission.
5. Remedies
If a claim is validated:
- We may supply a replacement product or issue a credit note.
- Alternatively, we may re-deliver or perform corrective work at our expense.
The remedy is limited to the product cost plus direct labor. Consequential or indirect damages are not covered.
6. Transferability
This warranty is non-transferable and applies only to the original purchaser and the original site of installation.
7. Statutory Rights
This policy does not affect your rights under the Federal Competition & Consumer Protection Act (FCCPA) 2019.